Call resolutions are the outcomes of a particular call to a contact, which may have been initiated for a specific call motivation or reason to call.

Call resolutions integrate with the F2CRM triggered tasks facility, which is a function of the F2CRM task and workflow management system that provides you with the ability to automatically initiate or schedule certain call outcomes, be they sending a mailout via email, post or fax, scheduling a flow-up call or any other user-defined task, tracking or reporting requirement.